Pinned“How AI will power the next-gen applications in Connected Industries (CI)”Hiroshige Seko, the minister of Economy Trade and Industry (METI) of Japan introduced a new concept for their roadmap to realize ‘Society…Oct 20, 2020Oct 20, 2020
The Future of Hybrid Contact Centre is Here at the Intersection of Customer Experience & Employee…Customers crave a ‘human-like experience’ with the brands at each touch-point of their customer journeys to elevate the way services are…May 31, 2022May 31, 2022
The Pitfalls of OTT and Why it’s Not a Great Trend to Encourage“In 2020 digital media grew by 6.5% to reach INR235 billion and is expected to grow at 22% CAGR to reach INR425 billion by 2023. Digital…Sep 14, 2021Sep 14, 2021
