Customers crave a ‘human-like experience’ with the brands at each touch-point of their customer journeys to elevate the way services are performed. An experience that gives them the feel of an empathic interaction irrespective of the contact channel is their demands. …

“In 2020 digital media grew by 6.5% to reach INR235 billion and is expected to grow at 22% CAGR to reach INR425 billion by 2023. Digital subscription grew 49% in 2020 to reach INR43.5 billion as the pandemic and the consequent lock-down reduced fresh content on television, online sports went…

The auto-MATE!!! Once there lived a car salesman..! But, he was more than a salesman, in fact, your AUTO ‘mate’ during the car buying path. He used to meet many people who wanted to buy a new car for the first time. He was also there for people who wanted…